PLACING AN ORDER

All orders and delivery times will be confirmed in writing.  FOB Kelowna, British Columbia, Canada

Telephone Orders: Our hours are from 9:00 am to 4:00 pm Pacific Time, Monday to Friday. Outside of these hours an answering service is used.  
Tel: 250-448-7225  or  Toll Free: 1-866-396-7225 (Canada & USA)

Express Orders by Fax or Email: Anytime 24 hours per day, seven days a week. Fax: 250-448-7226 or Inquire

Mail Orders: Strictly Cellars & Accessories, 1873 Spall Road, Suite 5, Kelowna, BC  V1Y4R2

Payment Methods: We accept cash, cheque, money orders, VISA and MasterCard.  All cheques will take one week to clear before merchandise is shipped.  C.O.D. for all orders shipped UPS add $9.00.  All prices quoted are in Canadian Dollars.

What is Taxable? All orders shipped to New Brunswick, Nova Scotia, Labrador and Newfoundland are subject to the HST (Harmonized Sales Tax) on the total of the order, including shipping and handling.  All orders shipped within B.C. are subject to 12% HST.  All orders shipped outside of British Columbia are subject to the applicable Provincial taxes. HST: 12% BC, 13% ON, NS & 15% NB, NF GST:-  5% where applicable

Order Form: Click the following link to open an order form in MS WORD format or order_form in PDF format.

TERMS & CONDITIONS

Satisfaction Guarantee:  We will exchange or give a full refund on most items within 15 days of purchase, subject to a possible 10% restocking fee on selected items.  Before returning any item you must first contact us within 15 days of the invoice date for a confirmation number.  No returns will be accepted without a confirmation number.  Defective merchandise may be returned for a same item exchange only.  All merchandise must be returned in “as new” condition with all original boxes, packing materials, documentation, and original sales receipt.  We can only issue a credit or refund to the original purchaser.  Purchases must be returned with shipping prepaid in order to receive credit.  Personalized, assembled and custom orders, and shipping and handling charges are non-refundable.

Warranty: All warranties expressed or implied are those of the manufacturer's unless otherwise written. The warranty period and service varies by manufacturer and product. Under no circumstances shall Strictly Cellars Okanagan Inc. be liable for any special incidental, indirect or punitive damages or for any consequential damages, including spoilage of wine, even if Strictly Cellars Okanagan Inc. knows or is informed that such damages are possible. It is your responsibility to insure your wine, and take all reasonable, necessary precautions to safeguard its condition.

Wine Storage, Racking & Preservation Systems:  Most wine storage and racking systems are built to order from the manufacturer and require additional delivery time.  All wine storage units, racking systems, cooling units and wine preservation systems require prepayment.  A 20% restocking charge may be imposed for any cancellations after seven (7) days from the order date or for returns after purchase.  Modular wine cellars and racking are non-refundable once assembled.  The customer is responsible for all freight charges.

Deliveries: Stock merchandise, not set up for immediate delivery, will be ordered from the manufacturer for the date indicated. Delivery dates are agreed to in good faith, however, they are subject to availability from the manufacturer. In the case of a delay, we will do our best to keep you informed of the status of your order. Changes in delivery dates will be subject to availability of stock and scheduling restrictions.

If a delivery date is not set up at the time of sale, you will be contacted and a date confirmed. If you call the day before your delivery, we can inform you of the approximate time (i.e. AM or PM). We regret that guaranteed time deliveries are not available, although we will try our best to be there within one hour of the indicated time frame.

If you have requested a COD (cash on delivery) delivery, the balance is payable to our delivery staff, by cash, MasterCard, VISA, or cheque with appropriate back-up.

We regret that our delivery staff are unable to remove their safety shoes in your home for safety purposes. If you are concerned about soilage, we would ask that you cover up the areas in question in advance of our delivery.

We would also ask that you ensure that all walkways are clear prior to our delivery (example snow and ice), for the safety of our delivery personnel and of your purchase. Our delivery personnel have the right and or obligation to postpone delivery due to unsafe conditions based on their judgement or discretion and relevant legislation.

Shipping:  All shipments under 100 lbs will be shipped via United Parcel Service or Parcel Post delivery, including USA. Shipments over 100 lbs, will be shipped via freight carrier.  Customer’s preferred carrier will be used on a COLLECT basis or provide your account number to us when placing your order.

Claims:  All claims for damages, overages, shortages or defective merchandise must be made within five (5) days of receipt of shipment.  Carefully inspect all merchandise before signing the release with the freight carrier or delivery personnel.

NOTE:  Wine cellar and racking shipments are not well suited to all carries distribution systems and are subject to high risk of damage.  For these reasons, these shipments will be shipped, but only at the consignees risk. (i.e. Strictly Cellars Okanagan Inc. shall not be liable and will not accept claims for any loss that may be sustained due to loss, damage or delay in shipment.)  All shipments will be insured, but damage claims are subject to the carries approval.